Shipping & Returns

MODES OF PAYMENT / DELIVERY COSTS
The postal and packaging charges are invoiced separately and depend on the weight and the mode of transport.
In the case of postal delivery payment can be made on delivery within Austria (“Nachnahme”) or through pre-payment in Austria and the rest of the world.

For customers outside of Austria, the EU and Switzerland € 5.00 will be charged in the case of bank transfers to cover additional bank service costs. These are not displayed separately on the invoice.
Every online order through our web shop is subject to a € 3.00 service / packaging charge, which will be added to the postal charges of the Austrian post ("Österreichischen Post AG"). These also are not displayed separately on the invoice.
Telephone, email and postal orders are subject to a service / packaging charge of € 3.00 on account of the more complex processing procedures.

Bank transfers are accepted only according to the standard EU bank transfer procedures by means of IBAN and BIC.

IBAN: AT50 6000 0000 0173 9916   BIC: BAWAATWW
In the case of other forms of transfer we must charge a supplement of a minimum of € 10.00 for additional banking service costs.
On account of the additional costs we are unable to accept freight collect packages. The postage for any returns is to be pre-paid by the customer. On the acceptance of the return the postal costs will be reimbursed.
Orders for products from the company Uhlenbrock will only be commissioned from the manufacturer after we have received your deposit.


DELIVERY CONDITIONS
The order will only be accepted under the condition that we ourselves receive our products correctly and punctually and are not liable for any problems in availability. Damages are only accepted in the case of negligence or through deliberate misconduct. In the case of unavailability you will be informed immediately.
All delivered goods remain the property of KLEINBAHN until full payment has been received. Orders from customers under 18 years old require the signature of the legal custodian.
It is within our rights to change products and delivery conditions.
Complaints and returns will only be accepted within 8 days of receipt of the goods.  
Transport damages must be reported to the post or railway service immediately after receipt of the package. We accept no liability for such damages.
The postal and packaging charges are invoiced separately and depend on the weight and the mode of transport.
Payment can be made through pre-payment on our account or in cash. In the case of pre-payment a pro forma invoice will be enclosed.
Transformers, engines and turntables cannot be exhanged.

POSTAGE CHARGES
We mail our products exclusively through the Austrian Post Office.
The charges can be found and calculated through the “Tariffrechner”on the Webseite www.post.at.